At Elowen Explores, customer satisfaction is important to us. Please read our return and refund guidelines below:

1. Returns

• Returns are accepted within 24 hours of delivery.

• To initiate a return, customers must contact us at [email protected] with order details and reason for return.

• Returns are handled via online transfer arrangements as guided by our support team.

• Returned items must be unused, in their original packaging, and in the same condition as received.

2. Refunds

• Once the returned item is approved, a refund will be processed within 3 business days.

• Refunds are issued via online transfer only.

• Shipping fees (if applicable) are non-refundable.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Products returned after the 24-hour window.

• Items damaged due to misuse, negligence, or improper handling.

• Customized or final-sale products.

4. Contact Us

For return requests or refund inquiries, please contact us:

Elowen Explores
Email: [email protected]